Weight Loss Nutrition Intensive Terms

𝗧𝗘𝗥𝗠𝗦 𝗔𝗡𝗗 𝗖𝗢𝗡𝗗𝗜𝗧𝗜𝗢𝗡𝗦 𝗙𝗢𝗥 𝗦𝗨𝗣𝗣𝗟𝗬 𝗢𝗙 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦

𝗪𝗘𝗜𝗚𝗛𝗧 𝗟𝗢𝗦𝗦 & 𝗡𝗨𝗧𝗥𝗜𝗧𝗜𝗢𝗡 𝗜𝗡𝗧𝗘𝗡𝗦𝗜𝗩𝗘

𝗡𝗔𝗦𝗥𝗔𝗪𝗬 𝗟𝗧𝗗

Effective date: October 9, 2026

Please read these Terms before purchasing the Weight Loss & Nutrition Intensive (the Program). They explain what you receive, what you pay, how the Program works, and your cancellation and refund rights. Ask us about anything unclear before paying. Keep these Terms and your Order Confirmation for your records.

𝟭. 𝗪𝗵𝗼 𝗪𝗲 𝗔𝗿𝗲 𝗮𝗻𝗱 𝗪𝗵𝗼 𝗧𝗵𝗲𝘀𝗲 𝗧𝗲𝗿𝗺𝘀 𝗔𝗽𝗽𝗹𝘆 𝗧𝗼

Nasrawy Ltd is registered in England and Wales, company number 13209294, at 13 Russell Place, London NW3 2BY, United Kingdom.

In these Terms, we, us, and our mean Nasrawy Ltd; you means the person buying the Program.

Zainab Nasrawy, professionally known as Zaina Nasrawy, personally provides the coaching for Nasrawy Ltd. Your contract is with Nasrawy Ltd, not with her personally.

These Terms apply when you buy the Program mainly for your personal nutrition, weight-management, health, or lifestyle goals. Being a coach, business owner, or professional does not by itself stop you from being a consumer when you buy mainly for personal use.

You must be at least 18 and able to enter a contract.

The following terms have specific meanings:

• Contract: Your binding agreement with Nasrawy Ltd.

• Contract Date: The date we email your Order Confirmation after accepting your order and receiving full payment in cleared funds.

• Cooling-Off Period: Your legal 14-day change-of-mind cancellation period, ending 14 calendar days after the Contract Date.

• Order: Your request to buy the Program.

• Order Confirmation: Our email confirming that the Contract has been formed.

• Prework: The free Nasrawy Method guides, questionnaires, and preparation instructions supplied before purchase.

• Program Period: The 14 consecutive calendar days of paid, personalized coaching, starting on the Program Start Date.

• Program Start Date: The agreed date when we begin the paid review and personalized work. It cannot be before the Contract Date. Starting within the Cooling-Off Period requires your separate request under Appendix 4.

• Services: The paid review, analysis, coaching calls, Nutrition Blueprint, written support, and related work described below.

• Business Day: Monday through Friday, excluding public holidays in England.

• Privacy Policy: Our separate explanation of how we handle your personal information. “Written” includes an email or other message both parties can save. “Including” and “for example” do not mean that a list is complete. Nothing in these Terms takes away rights that consumer law protects.

𝟮. 𝗛𝗼𝘄 𝘁𝗵𝗲 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗜𝘀 𝗙𝗼𝗿𝗺𝗲𝗱

Before Prework, we will explain the Program, price, main features, expected participation, limits on results, these Terms, and the Privacy Policy. You complete and return the free Prework before we invite you to buy. You may stop then without paying anything, and Prework alone does not create a paid contract or reserve a place.

After you return Prework and say you want to proceed, we may invite you to purchase. Before payment, we will confirm the full price, proposed start date, payment details, cancellation information, and contact details. An invitation does not mean we have already assessed your answers or approved a particular diet.

Your Order is an offer to buy under these Terms. We may accept or decline it. The Contract is formed only when you have accepted these Terms, the full payment has cleared, and we have emailed your Order Confirmation. The date of that email is the Contract Date. If we decline an Order after payment, we will promptly refund it in full.

Your Order Confirmation will provide these Terms, our cancellation instructions and form, and the Privacy Policy in a format you can save. It will state your Program Start Date and Cooling-Off Period deadline.

If you separately request an early start, we will also confirm that request and your acknowledgment of its cancellation consequences before we begin work. Information we gave you before purchase may also be binding where consumer law requires it. Tell us before paying if an agreed detail is missing.

We will identify any agreed changes to the standard Program in the Order Confirmation or another written exchange that you can save. If an important statement about the Services conflicts with these Terms, we will not rely on these Terms to remove a right that the law gives you because of that statement. We will not start personalized work simply because you sent payment; the agreed start date and any required separate choices still matter.

𝟯. 𝗪𝗵𝗮𝘁 𝘁𝗵𝗲 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗜𝗻𝗰𝗹𝘂𝗱𝗲𝘀

The Program includes the free Prework before purchase and, after purchase, the following paid Services:

• Detailed review of your dieting history, food patterns, personality, lifestyle, environment, health information, medications, and relevant circumstances.

• Personalized nutrition and behavior analysis, written guidance, and practical frameworks.

• Two private video coaching calls, each about 60 minutes.

• A personalized Nutrition Blueprint, including review or refinement.

• Written questions and answers during the 14-day Program Period. Your Order Confirmation or another written agreement may set the schedule or other agreed details. We will provide the Services with reasonable care and skill.

The Prework introduces the Nasrawy Method and helps you reflect on your history, routines, habits, preferences, and circumstances. We use the information you provide to personalize the Services.

Much of the paid work happens outside calls: studying your answers, identifying patterns, preparing analysis, drafting the Blueprint, and answering questions. The Program is not limited to live call time.

𝟰. 𝗙𝗿𝗲𝗲 𝗣𝗿𝗲𝘄𝗼𝗿𝗸 𝗕𝗲𝗳𝗼𝗿𝗲 𝗣𝘂𝗿𝗰𝗵𝗮𝘀𝗲

The Prework guides and questionnaires are free. None of the $15,000 Program price pays for sending, reading, completing, or submitting Prework. We generally ask you to submit it within two calendar days after receiving access and will confirm the deadline in writing. If you need more time, ask us. Missing the deadline does not create a fee or duty to purchase, although available start dates may change.

Before collecting health information, we will give you our Privacy Policy and obtain your separate consent in Appendix 3, Part A. Before purchase, we may securely receive and store your answers and confirm receipt, but we will not evaluate them, give personalized nutrition advice, prepare your Blueprint, or begin paid work. Routine help with forms is free.

You must complete required Prework before buying, but you may say when a question does not apply or is unclear. Once you return it, you may decide not to purchase without charge. Paid review begins only after the Contract exists, payment has cleared, the agreed start date has arrived, and the necessary consent and any optional early-start request are in place.

Accessing, downloading, completing, sending, or keeping Prework does not begin the paid Contract or Cooling-Off Period, count as a request to start early, or reduce any refund. If you later buy, the Cooling-Off Period starts under Section 5.

You may keep one copy of the reading guides for private learning and personal use, even if you do not buy or later cancel. We retain ownership. You must not sell, publish, distribute, teach from, share with clients, use commercially to create another product or service, remove ownership notices, or upload these materials to an AI system to copy, train on, reproduce, or commercialize them. We will explain these personal-use rules before giving access.

If you do not buy or later cancel, we stop using your answers to prepare or deliver coaching. We handle their deletion and any limited lawful retention under the Privacy Policy. Please do not submit another person's private information without a lawful reason and any permission needed. Keep your own copy of your answers because your access may end. Missing essential information may delay a start date or call; a small omission does not entitle us to charge for work not done.

𝟱. 𝗬𝗼𝘂𝗿 𝟭𝟰-𝗗𝗮𝘆 𝗥𝗶𝗴𝗵𝘁 𝘁𝗼 𝗖𝗮𝗻𝗰𝗲𝗹

For this distance-sale service, you normally have 14 calendar days to cancel without giving a reason. The period ends at the end of the fourteenth day after the Contract Date. For example, if your Contract Date is August 3, you can cancel through August 17.

To cancel, email zaina@znasrawy.com or write to our address in Section 1. A clear statement is enough; the model form in Appendix 1 is optional. Your notice counts as on time if you send it before the deadline, even if we receive it later. Keep proof of sending.

If no paid personalized Services have started, you receive a full refund. If you separately asked us to begin within the Cooling-Off Period, and we gave the legally required information, we may charge only a fair, proportionate amount for paid Services actually supplied before you cancel. This may include completed questionnaire review, personalized analysis, call preparation, calls, Blueprint work, and written support. Merely receiving, storing, or opening a questionnaire is not paid analysis.

We normally calculate that proportion using the full Program price and what was supplied compared with the whole Program. If the agreed price is excessive for this purpose, the legal calculation uses the market value of equivalent services. Section 10 offers a guide, not an automatic fee. Starting an item does not mean that item was fully delivered. We will explain deductions and keep supporting records. We will not charge for free Prework, future work, general administration, a reserved place, or lost profit on unperformed work during this statutory cancellation period.

We will stop Services when you cancel and refund what is due within 14 days of receiving your notice, without unnecessary delay. Refunds normally go by bank transfer, in the invoice currency, to the original payer's account, with no refund fee from us. We will use the original payment method unless you expressly agree otherwise. Currency conversion or receiving fees imposed by outside banks may affect what arrives; we will meet any legal obligation to refund the full amount due.

Asking us to start early does not itself remove your cancellation right. You do not lose it simply by submitting Prework, having one call, or receiving a Blueprint. Your change-of-mind right ends before the deadline only if all agreed Services are fully completed during the Cooling-Off Period and, before work began, you expressly requested early performance and acknowledged that full completion would end this right.

If we did not obtain the required request or give the required cancellation and payment information, we cannot charge for Services provided in that period when you cancel under the legal right, and cannot claim the right ended early unless the law's conditions are met. If the law extends your cancellation period because required information was missing, that longer period applies. Your rights concerning faulty, misleading, or undelivered Services remain available even after the change of-mind right ends.

For clarity, an early-start deduction relates to the Services actually supplied before we receive your cancellation. For example, if only part of the first assessment was completed, we assess that part rather than automatically charging the full assessment allocation. If a call or other component was not delivered, we do not include it as a completed component. You can ask us for a written breakdown of our calculation. Any refund or deduction will follow the applicable legal rules, even if an example elsewhere in these Terms suggests a different result.

𝟲. 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗦𝘁𝗮𝗿𝘁, 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆, 𝗮𝗻𝗱 𝗪𝗿𝗶𝘁𝘁𝗲𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁

We agree on the Program Start Date in writing. It must be after formation of the Contract, payment, required Prework, and the separate health-information consent in Appendix 3, Part B. An early start inside the Cooling-Off Period also requires the separate request in Appendix 4 and our confirmation before work begins. Otherwise, the start date will be after the Cooling-Off Period.

The Program Period normally lasts 14 consecutive calendar days from the Program Start Date; weekends count. Unless agreed otherwise, times and deadlines use United Kingdom time. During the Program Period we may review questionnaires, prepare for calls, assess patterns, create the Blueprint, refine it, and give written guidance. Work may start before your first call.

“Unlimited written Q&A” means no fixed number of reasonable written questions about your Program during those 14 days. It does not mean instant or round-the-clock replies, emergency or medical care, unrelated research, unlimited lengthy document reviews, or ongoing access after the Program. We generally respond during reasonable working hours; timing depends on complexity, weekends, holidays, illness, and unexpected events. Written support ends when the Program Period ends unless we agree to extend it in writing.

𝟳. 𝗬𝗼𝘂𝗿 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀, 𝗖𝗮𝗹𝗹𝘀, 𝗮𝗻𝗱 𝗣𝗮𝗿𝘁𝗶𝗰𝗶𝗽𝗮𝘁𝗶𝗼𝗻

You agree to give honest and reasonably complete information, complete Prework as accurately as you can, and disclose relevant conditions, symptoms, allergies, pregnancy, medications, supplements, and health concerns. Tell us about important changes, obtain appropriate medical advice, join calls on time, cooperate reasonably, treat people respectfully, and protect Program materials. You decide whether and how to act on coaching information.

Your information affects the usefulness and safety of personalized guidance. We are not responsible for an error caused by your material misstatement or failure to provide relevant information, except where the law still makes us responsible.

We agree on call dates in writing. Please give at least 24 hours' notice to reschedule. If you miss a call or give less notice, we may count it as used only where fair and reasonable, taking into account emergencies, events outside your control, and your legal rights. Replacement times depend on availability. If you arrive late, the call may still end at its scheduled time.

Calls should normally happen within the Program Period. That period does not automatically extend because you are unavailable, answer late, or do not use support, but we will consider genuine emergencies individually.

𝟴. 𝗣𝗿𝗶𝗰𝗲, 𝗣𝗮𝘆𝗺𝗲𝗻𝘁, 𝗮𝗻𝗱 𝗖𝘂𝗿𝗿𝗲𝗻𝗰𝘆

The standard Program price is $15,000 USD, unless we agree to a different total before the Contract is formed. Your invoice will show the final amount, currency, any legally payable tax, transfer information, and payment deadline. The full price is due upfront in one payment.

We accept approved direct bank transfers, including ACH, wire transfer, or UK Faster Payments where available. We do not accept cards, PayPal, or payment plans unless we agree in writing. Payment counts when the full amount reaches our account as cleared funds. Verify the instructions before sending money.

Invoices are normally in US dollars. Your bank may charge transfer or conversion fees and choose an exchange rate. Unless we agree otherwise, the full invoice amount must reach us. Refunds are normally sent in the invoice currency, and exchange-rate changes may affect their value in your local currency. We will not charge a refund fee or avoid any legal refund duty because of banking arrangements.

𝟵. 𝗖𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻 𝗔𝗳𝘁𝗲𝗿 𝘁𝗵𝗲 𝗖𝗼𝗼𝗹𝗶𝗻𝗴-𝗢𝗳𝗳 𝗣𝗲𝗿𝗶𝗼𝗱

After the legal Cooling-Off Period ends, you no longer have an automatic right to cancel only because you changed your mind. You can still ask to cancel by emailing zaina@znasrawy.com. Your legal rights for Services that are faulty, misleading, late, or not provided are unaffected.

We will assess any refund fairly, based on personalized work actually completed, materials supplied, support provided, reasonable direct costs or losses caused by your cancellation, any genuinely unfillable reserved capacity, costs we save, and losses we can reasonably avoid. We will not automatically keep the full payment, use a fixed penalty, or recover the same loss twice.

If you cancel before substantive personalized work starts, we will normally refund your payment less any reasonable, proven direct loss from cancellation, such as an unfillable reserved place despite reasonable efforts. Once work begins, we may retain a reasonable value for completed review, analysis, preparation, calls, Blueprint work, and support, plus reasonable unavoidable direct loss. Partly completed items are assessed as partly completed; Section 10 is a guide, not a rule that automatically makes the full item price payable.

We cannot guarantee results. Losing less weight than expected, progressing slowly, not using the guidance, or changing your mind about the approach does not by itself prove faulty service or create a full refund right. But you keep all rights if we fail to provide what the law and Contract require.

We will explain our decision and calculations in writing. Agreed refunds will be paid promptly by bank transfer, generally to the original payer and account. Any legal deadline, including a deadline for a refund following a consumer-law price reduction, takes priority; otherwise we will pay an agreed refund within 14 Business Days after the amount is agreed or finally decided. We may reasonably verify the paying account to prevent fraud. We will not impose a refund fee where prohibited by law.

You can request a breakdown showing which parts were delivered, which parts were not delivered, any cancellation related direct loss, and the efforts we made to reduce that loss. We will take into account whether the unused time or reserved capacity could reasonably have been offered to someone else. We will not add an arbitrary fee for reviewing your cancellation request.

If the reason for ending the Contract is our serious failure, or the law requires a different remedy, your rights are determined by those legal rules rather than by our standard change-of-mind approach.

𝟭𝟬. 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗣𝗿𝗶𝗰𝗲 𝗔𝗹𝗹𝗼𝗰𝗮𝘁𝗶𝗼𝗻

The full $15,000 covers personalized paid Services. Prework is free: $0. The following amounts provide a starting guide when deciding a fair refund or price reduction:

Component | Allocation (USD)

Detailed questionnaire review, personalized analysis, and first-call preparation | $4,125

First private video call | $1,875

Completed personalized Nutrition Blueprint | $5,250

Second video call and Blueprint refinement | $1,500

Written Q&A throughout the 14-day Program Period | $2,250

Total | $15,000

These are not separately sold services, automatic cancellation fees, or guaranteed amounts we may keep. They do not replace the law's fair-proportion calculation during the Cooling-Off Period or your rights when Services are faulty or missing.

Opening or briefly reading a form does not earn the full review allocation. The Blueprint allocation assumes a completed personalized Blueprint has been provided. If a component is incomplete, we consider how much of it was properly supplied. Written-support value builds throughout the 14 days and may be measured by support days actually provided where appropriate. Any legally required larger refund or other remedy takes priority.

𝟭𝟭. 𝗣𝗿𝗼𝗯𝗹𝗲𝗺𝘀 𝗪𝗶𝘁𝗵 𝘁𝗵𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗮𝗻𝗱 𝗬𝗼𝘂𝗿 𝗟𝗲𝗴𝗮𝗹 𝗥𝗶𝗴𝗵𝘁𝘀

Under UK consumer law, we must perform the Services with reasonable care and skill. Information we give you before purchase about important Program features may also be binding. We must deliver what we agreed and, where no time was set, do the work within a reasonable time.

If a call, Blueprint, analysis, or other agreed Service is missing, late, materially different, or not properly done, tell us so we can investigate. Depending on the problem, we may repeat a call, complete or correct work, revise your Blueprint, extend support, or provide a price reduction or refund.

Where the law requires us to redo or correct Services, we will do it at our expense, within a reasonable time, and without significant inconvenience. If correction is impossible or cannot be done properly under those conditions, you may have a right to a price reduction, potentially up to the full price. Your other legal remedies remain available. Sending a document does not necessarily mean it meets the Contract, and holding a call does not necessarily mean the call was properly delivered.

Section 10 can help estimate a reduction but is not a legal limit. For example, if no personalized Services are supplied, the starting refund is $15,000. If the review and first call were properly delivered but no later Services were supplied, the remaining allocations total $9,000. If only written support was missing, its allocation is $2,250, subject to the actual legal remedy. These examples do not limit a larger refund where justified.

Please describe the problem and give us a reasonable opportunity to fix it, unless the issue is urgent or the law allows another remedy immediately. A delay in reporting does not automatically remove your rights. We may request relevant evidence but will not demand unnecessary health information.

If you believe we made an important claim about the Program before you paid and failed to honor it, include that message or description when contacting us. We will consider it alongside the Order Confirmation and the work we actually delivered. You do not have to accept a replacement service that the law does not require you to accept. If you are entitled to a refund under the Consumer Rights Act 2015, we will make it without unnecessary delay and no later than 14 days after agreeing that you are entitled to it, using the original payment method unless you expressly agree otherwise.

𝟭𝟮. 𝗘𝗺𝗲𝗿𝗴𝗲𝗻𝗰𝗶𝗲𝘀, 𝗖𝗼𝗻𝗱𝘂𝗰𝘁, 𝗮𝗻𝗱 𝗘𝗻𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁

Tell us as soon as reasonably possible about a serious emergency such as hospitalization, bereavement, or sudden serious illness. Depending on the facts, we may pause work, change a start date, move a call, extend support, or agree on another fair arrangement. This does not reduce your legal rights.

Both sides must communicate respectfully. Threats, harassment, intimidation, discrimination, abuse, and illegal conduct are not acceptable. We may pause work if essential information is missing, a serious safety issue arises, your actions repeatedly prevent delivery, or you seriously misuse our private materials. Where appropriate, we will explain the issue and give you a fair chance to correct it.

Either side may end the Contract for a serious failure by the other side to meet it. We may act immediately for a credible threat, serious abuse, fraud, unlawful behavior, major safety risk, intentional material dishonesty, or serious misuse or distribution of our materials.

If we end the Contract when you are not at fault, we will refund the reasonable value of Services not delivered, subject to any greater legal remedy. If your serious breach causes termination, any amount retained will be limited to Services already delivered and reasonable direct loss we could not avoid. Rights and obligations already created, including appropriate privacy and material-use duties, may continue afterward.

𝟭𝟯. 𝗛𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 𝗕𝗼𝘂𝗻𝗱𝗮𝗿𝗶𝗲𝘀

The Program provides nutrition education and coaching, not medical care. Nasrawy Ltd is not a medical practice. Zainab Nasrawy is not a doctor and does not diagnose or treat conditions, prescribe or change medication, provide emergency care, or replace qualified healthcare professionals.

She completed The Starch Solution Certification Course, created by Dr. John McDougall, MD. That certification does not make her a doctor, dietitian, or other regulated medical professional.

Information in calls, questionnaires, messages, the Program, and our public materials is educational. It is not a medical diagnosis or a promise to prevent, treat, cure, or reverse disease. Ask a qualified healthcare professional before making major changes to diet, exercise, supplements, or medication, particularly if you are pregnant or breastfeeding, take prescribed medicines, have a medical condition, eating-disorder history, severe allergies, major digestive or metabolic concerns, or new symptoms.

Do not stop or adjust prescribed medication solely because of coaching. For urgent or serious symptoms, seek medical or emergency help rather than waiting for a Program response. We may recommend that you obtain medical clearance or decline a request outside the Program's safe scope.

𝟭𝟰. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗮𝗻𝗱 𝗧𝗵𝗶𝗿𝗱-𝗣𝗮𝗿𝘁𝘆 𝗥𝗲𝗳𝗲𝗿𝗲𝗻𝗰𝗲𝘀

We do not promise a specific amount or speed of weight loss, target weight, permanent result, appetite or craving change, medical improvement, lab result, increased income, or results matching another person's. Outcomes depend on your health, medication, genetics, environment, choices, circumstances, and consistency. We still promise to perform the agreed Services with reasonable care and skill.

We may refer to ideas or work by Dr. John McDougall, Dr. Douglas Lisle, T. Colin Campbell, or other authors and educators. References do not mean those people or their organizations endorse, supervise, guarantee, or accept responsibility for this Program.

𝟭𝟱. 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻, 𝗥𝗲𝗰𝗼𝗿𝗱𝗶𝗻𝗴𝘀, 𝗮𝗻𝗱 𝗖𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝘁𝗶𝗮𝗹𝗶𝘁𝘆

We may need information about your identity, contact details, weight, health, medications, supplements, eating history, symptoms, habits, routines, preferences, personal circumstances, messages, and coaching notes to personalize the Program. Health information has special legal protection. Our Privacy Policy explains how and why we use data, how long we keep it, security, service providers, international transfers, and your rights.

Before you submit health information in free Prework, we will provide the Privacy Policy and request your separate, explicit consent under Appendix 3, Part A. Before using that information for paid analysis and coaching, we request a further separate consent under Part B. Neither consent requires you to purchase or counts as an early-start request. Accepting these Terms is not a substitute for either consent.

You may refuse or withdraw consent as the Privacy Policy explains. Withdrawal does not undo lawful processing already completed. It may mean we cannot provide personalized Services that objectively need the information. We may keep limited information where another law allows or requires it. Cancellation and refunds are handled under Sections 5, 9, and 11; withdrawing consent does not create a special penalty.

We may ask to record video calls for accurate notes, Blueprint preparation, quality, or resolving disputes. We will tell you when recording is proposed and get consent where required. We will not publish or use recordings in marketing without separate written permission. Access is limited to you, authorized service providers, people allowed by your consent, or disclosures needed by law, for serious immediate safety concerns, or for legal claims. You may not record or publish our calls without written permission.

We will keep your questionnaires, messages, health details, notes, recordings, and Blueprint private, subject to the Privacy Policy and lawful exceptions. You must keep private Program materials confidential too. These duties continue after the Program. We use reasonable security measures, limit access, and handle data incidents as the law requires. Use a secure submission channel when one is provided and notify us if you suspect misdirected or unauthorized access.

We will ask for information only where it reasonably helps us deliver the coaching or meet a legal duty. Please tell us if you accidentally submit details about someone else or information you did not intend to provide. The Privacy Policy explains how to request access, correction, deletion, or other data rights where those rights apply. We do not treat your participation in coaching as permission to publish testimonials, use your images, or share your private story in advertising. We will ask separately before any such marketing use.

𝟭𝟲. 𝗜𝗻𝘁𝗲𝗹𝗹𝗲𝗰𝘁𝘂𝗮𝗹 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗮𝗻𝗱 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗨𝘀𝗲

Nasrawy Ltd or the relevant third-party owner keeps the rights in its written guides, templates, Program materials, recordings, Blueprint design, original explanations, and protected aspects of the Nasrawy Method. Your information remains yours. You receive permission for personal use, not ownership of our protected materials.

The free Prework permission is in Section 4. After full payment, you may personally use the other Program materials and your customized Blueprint. This permission is for you alone; you cannot transfer or sell it.

Without written permission, you must not publish, copy for distribution, sell, license, give away, teach or use these materials with clients; share paid access; create competing materials by copying our protected content; remove ownership notices; or upload protected Program content to an AI system for copying, reproduction, training, teaching, or commercial use. These restrictions do not prevent you from using general knowledge and skills you have learned or from exercising rights the law protects. Legal remedies for faulty digital content, where applicable, remain unchanged.

𝟭𝟳. 𝗜𝗹𝗹𝗻𝗲𝘀𝘀, 𝗗𝗲𝗹𝗮𝘆, 𝗮𝗻𝗱 𝗘𝘃𝗲𝗻𝘁𝘀 𝗢𝘂𝘁𝘀𝗶𝗱𝗲 𝗢𝘂𝗿 𝗖𝗼𝗻𝘁𝗿𝗼𝗹

Because Zainab Nasrawy delivers the coaching personally, serious illness or a major family emergency may delay work. Other events outside our reasonable control include natural disasters, war, civil unrest, government action, major power or internet failure, banking or video-platform outages, and legal changes.

We will notify you as soon as reasonably possible, try to reduce disruption, and propose a practical new schedule or alternative. A brief reasonable rescheduling is not automatically a breach. If an essential part cannot be provided within a reasonable time, you may cancel the affected part and receive an appropriate refund for what was not delivered, subject to any greater legal right.

𝟭𝟴. 𝗢𝘂𝗿 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗼 𝗬𝗼𝘂

We are responsible for foreseeable loss or damage caused by our breach of the Contract, negligence, or failure to use reasonable care and skill. A loss is foreseeable when it was an obvious possible result or both sides reasonably understood the risk when the Contract was formed.

We are not responsible for loss caused solely by materially false or incomplete information you supplied, failure to seek appropriate medical advice, using guidance in a way we did not recommend, or an outside bank, platform, or network beyond our reasonable control. But this does not protect us if we failed to take reasonable care or the law makes us responsible.

This Program is bought for personal use, so we do not cover business losses such as lost profits, revenue, contracts, opportunities, or business reputation where the law allows that exclusion.

We do not exclude or limit responsibility for death or personal injury caused by negligence, fraud, fraudulent statements, your legal consumer rights, or anything else the law says cannot be excluded or limited.

𝟭𝟵. 𝗖𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁𝘀, 𝗟𝗮𝘄, 𝗮𝗻𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝗹 𝗧𝗲𝗿𝗺𝘀

For questions, cancellation, or complaints, contact zaina@znasrawy.com or Nasrawy Ltd at 13 Russell Place,

London NW3 2BY, United Kingdom. Explain what happened, the affected Service, important dates, and the solution you seek. We will review complaints fairly, respond in writing within a reasonable time, and try to resolve them. Where legally required, we will provide information about an appropriate alternative dispute-resolution process. You do not give up court or consumer rights by contacting us first.

The laws of England and Wales govern the Contract. If you normally live elsewhere, any mandatory consumer protections that apply where you live still apply. You may bring a claim in any court with authority under applicable law; these Terms do not require you to sue only in England if the law gives you another option.

We will not materially change the price, Program, or Terms without written agreement, except where the law requires a change that does not unfairly reduce your rights. Minor administrative or technical adjustments are permitted only when they do not materially reduce the Services or disadvantage you.

Because the coaching is personal, you may not transfer your place without our written agreement. We may use providers for email, scheduling, secure storage, payments, calls, and administration, but we remain responsible for our Services. We may transfer the Contract only without reducing your legal rights.

This Contract creates no employment, partnership, franchise, or authority to make commitments for the other party. Unless the law says otherwise, people who are not parties cannot enforce it. Not enforcing a term immediately does not permanently give up that right. If a court finds a part invalid or unfair, the rest remains in force where legally possible, without replacing it with a similarly unfair term. Headings are for convenience. Unclear consumer wording will be read as consumer law requires. Written and electronic copies and signatures may be used where legal. No example, allocation, or policy overrides your mandatory rights.

Business contact: Nasrawy Ltd · Company no. 13209294

13 Russell Place, London NW3 2BY, United Kingdom

zaina@znasrawy.com · www.znasrawy.com

𝗔𝗽𝗽𝗲𝗻𝗱𝗶𝘅 𝟭: 𝗠𝗼𝗱𝗲𝗹 𝗖𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻 𝗙𝗼𝗿𝗺

Use this form if you want to cancel during the Cooling-Off Period. You do not have to use it; a clear email or letter is enough.

To: Nasrawy Ltd, 13 Russell Place, London NW3 2BY, United Kingdom;

zaina@znasrawy.com I give notice that I am canceling my contract for the Weight Loss & Nutrition Intensive.

• Contract Date (if known): ______________________________

• Customer's full name: _________________________________

• Customer's address: __________________________________

• Customer's email: ____________________________________

• Order or invoice number (if known): ____________________

• Signature (only if sent on paper): ______________________

• Date: _______________________________________________

𝗔𝗽𝗽𝗲𝗻𝗱𝗶𝘅 𝟮: 𝗙𝗿𝗲𝗲 𝗣𝗿𝗲𝘄𝗼𝗿𝗸 𝗖𝗼𝗻𝗳𝗶𝗿𝗺𝗮𝘁𝗶𝗼𝗻

I understand that the Nasrawy Method reading guides and questionnaires are free. I complete them before choosing whether to purchase the Program. I can stop without paying, and submitting Prework does not place an Order or begin paid Services.

With my separate consent, Nasrawy Ltd may securely receive and store my answers before purchase but will not perform substantive personalized review or assessment. If I later buy, my Cooling-Off Period is calculated from the Contract Date, not the day I received or submitted Prework. Prework does not count as an early-start request or reduce a refund.

If I later separately ask for an early start, the rules in Section 5 apply if I cancel. No fee will be charged for free Prework.

𝗔𝗽𝗽𝗲𝗻𝗱𝗶𝘅 𝟯: 𝗦𝗲𝗽𝗮𝗿𝗮𝘁𝗲 𝗛𝗲𝗮𝗹𝘁𝗵-𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗖𝗼𝗻𝘀𝗲𝗻𝘁𝘀

These consents are separate from accepting the Terms and from any early-start request. Nasrawy Ltd must provide its Privacy Policy before collecting health information, request an active choice (such as a separate unchecked box or an express email reply), and keep a dated record. No box should be preselected.

𝗣𝗮𝗿𝘁 𝗔: 𝗕𝗲𝗳𝗼𝗿𝗲 𝘀𝘂𝗯𝗺𝗶𝘁𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗳𝗿𝗲𝗲 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝗻𝗮𝗶𝗿𝗲

Consent statement:

I explicitly consent to Nasrawy Ltd collecting and securely storing the health, medication, weight, dietary, lifestyle, personality, and related information I choose to provide in the free questionnaire, so it is available if I decide to purchase the Weight Loss & Nutrition Intensive. I understand this does not authorize personalized assessment before purchase, require me to buy, or allow marketing use. The Privacy Policy explains storage, retention, deletion, and my rights if I do not purchase.

𝗣𝗮𝗿𝘁 𝗕: 𝗕𝗲𝗳𝗼𝗿𝗲 𝗽𝗮𝗶𝗱 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗮𝘀𝘀𝗲𝘀𝘀𝗺𝗲𝗻𝘁

Consent statement:

I explicitly consent to Nasrawy Ltd reviewing, analyzing, securely storing, and using the health, medication, weight, dietary, lifestyle, personality, and related information I provide, including my questionnaire, to prepare and deliver my personalized Weight Loss & Nutrition Intensive as explained in the Privacy Policy. This may begin on the agreed Program Start Date, including during the Cooling-Off Period only if I separately request an early start. This does not allow marketing use.

For both consents: I may refuse or withdraw consent at any time by emailing zaina@znasrawy.com. Withdrawal does not undo earlier lawful use. Without the necessary consent, Nasrawy Ltd may be unable to store my answers or deliver personalized coaching that needs the information. Prework remains free. After purchase, Sections 5, 9, and 11 govern any cancellation or refund; withdrawal is not a separate fee or penalty. Any legally permitted or required retention is covered in the Privacy Policy.

𝗔𝗽𝗽𝗲𝗻𝗱𝗶𝘅 𝟰: 𝗣𝘂𝗿𝗰𝗵𝗮𝘀𝗲 𝗔𝗰𝗰𝗲𝗽𝘁𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝗢𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝗮𝗿𝗹𝘆 𝗦𝘁𝗮𝗿𝘁

After Prework, the customer may decide whether to buy. Before payment, provide these Terms, the total price, cancellation information, proposed start date, and Privacy Policy in a format the customer can keep. Obtain and record the following choices separately, with active unchecked boxes or express email statements. Appendix 3, Part B, is another separate choice. Confirm them in the Order Confirmation before work starts.

𝗔. 𝗔𝗰𝗰𝗲𝗽𝘁𝗮𝗻𝗰𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗽𝗮𝗶𝗱 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁

I have read and agree to the Terms and Conditions for the Weight Loss & Nutrition Intensive. I want to buy the Program for the full price confirmed before payment. I understand that Prework is free and the Program price covers personalized Services.

𝗕. 𝗢𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗿𝗲𝗾𝘂𝗲𝘀𝘁 𝘁𝗼 𝗯𝗲𝗴𝗶𝗻 𝗱𝘂𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗖𝗼𝗼𝗹𝗶𝗻𝗴-𝗢𝗳𝗳 𝗣𝗲𝗿𝗶𝗼𝗱

I expressly request that Nasrawy Ltd begin paid personalized Services on our agreed Program Start Date before my 14-day Cooling-Off Period ends. This may include substantive review of my questionnaire, personalized analysis, and preparation before my first call. If I cancel during that period after work starts, I understand I must pay a fair proportionate amount for Services actually supplied up to cancellation, as explained in Section 5. I acknowledge that my change-of-mind cancellation right will end if all agreed Services are fully completed during that period. Starting work or delivering only part of the Program does not end that right.

Early start is optional. Without this separate request, personalized Services start on an agreed date after the Cooling-Off Period. Completing Prework, paying, accepting the Terms, or providing health-information consent does not itself request an early start.

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