TERMS AND CONDITIONS FOR SUPPLY OF SERVICE
Please read all these Terms and Conditions.
As I can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with.
Application
These Terms and Conditions will apply to the purchase of the services by you (the Customer or you). I am Nasrawy Ltd a company registered in England and Wales under number 13209294 whose registered office is at 13 Russell Place, London, NW3 2BY with email address [email protected]; (the Supplier or me or I).
These are the terms on which I sell all Services to you. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I have read and agree to the terms and conditions of this page'. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Services from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
Contract means the legally-binding agreement between you and me for the supply of the Services;
Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
Order means the Customer's order for the Services from the Supplier as submitted following the step by step process set out on the Website;
Privacy Policy means the terms which set out how I will deal with confidential and personal information received from you via the Website;
Services means the services advertised on the Website of the number and description set out in the Order;
Website means my website www.znasrawy.com on which the Services are advertised.
Services
The description of the Services is as set out in the Website, or other form of advertisement.
In the case of Services made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Services which appear on the Website are subject to availability.
I can make changes to the Services which are necessary to comply with any applicable law or safety requirement. I will notify you of these changes.
Customer Responsibilities
You must co-operate with me in all matters relating to the Services, provide me and my authorised employee and representative, Zainab Nasrawy, with access to any premises under your control as required, provide me with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed). You must not threaten, intimidate or harass my representative Zainab Nasrawy in any way.
Failure to comply with the above is a Customer default which entitles me to suspend performance of the Services until you remedy it or if you fail to remedy it following my request, I can terminate the Contract with immediate effect on written notice to you.
Personal Information and Registration
When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.
I retain and use all information strictly under the Privacy Policy.
I may contact you by using e-mail or other electronic communication methods and you expressly agree to this.
Basis of Sale
The description of the Services in my website does not constitute a contractual offer to sell the Services. When an Order has been submitted on the Website, I can reject it for any reason, although I will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the Services ordered only when you receive an email from me confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform me immediately of any errors. I am not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to me giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event before performance begins of any of the Services.
Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 14 days from its date, unless I expressly withdraw it at an earlier time.
No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
I intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell me, so that I can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you.
Fees and Payment
The fees (Fees) for the Services, and any additional delivery or other charges is that set out on the Website at the date I accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.
Fees and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details with your Order and I can take payment immediately or otherwise before delivery of the Services.
Delivery
I will deliver the Services, to the Delivery Location by the time or within the agreed period or, failing any agreement:
in the case of Services, within a reasonable time.
In any case, regardless of events beyond my control, if I do not deliver the Services on time, you can require me to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.
Withdrawal and Cancellation
You can withdraw the Order by telling me before the Contract is made, if you simply wish to change your mind and without giving me a reason, and without incurring any liability.
This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below.
Right to Cancel
Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
The cancellation period will expire 14 days from the day the Contract was entered into.
To exercise the right to cancel, you must inform me of your decision to cancel this Contract by a clear statement setting out your decision (email sent to [email protected]). You must be able to show clear evidence of when the cancellation was made.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Commencement of Services in the Cancellation Period
I must not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service.
Effects of Cancellation in the Cancellation Period
Except as set out below, if you cancel this Contract, I will reimburse to you all payments received from you.
Payment for Services Commenced During the Cancellation Period
Where a service is supplied (being part of the Service) before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the service for the period for which it is supplied, ending with the time when I am informed of your decision to cancel the Contract.
This amount is in proportion to what has been supplied in comparison with the full coverage of the Contract. This amount is to be calculated on the basis of the total price agreed in the Contract.
You will bear no cost for supply of that service, in full or in part, in this cancellation period if that service is not supplied in response to such a request.
Conformity
I will supply the Services with reasonable skill and care.
I will provide the following after-sales service: I will send the customer frameworks and assignments to complete, provide unlimited Q&A via Messenger and email, a personalized nutrition blueprint based on the ''Nasrawy Method'', and two video calls (60 minutes each).
You agree that both video calls will be recorded for quality assurance, service delivery, and internal documentation purposes. These recordings are confidential and will not be shared publicly or with third parties without your consent, unless required by law. If you do not consent to the recording of the calls, you must notify me in writing prior to the commencement of the Services. Failure to do so will be taken as agreement to the recording of both sessions.
In relation to the Services, anything I say or write to you, or anything someone else says or writes to you on my behalf, about me or about the Services, is a term of the Contract (which I must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract.
Anything you take into account is subject to anything that qualified it and was said or written to you by me or on behalf of me on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).
Duration, Termination and Suspension
The Contract continues as long as it takes me to perform the Services.
Either you or I may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
- commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
- is subject to any step towards its bankruptcy or liquidation.
On termination of the Contract for any reason, any of my respective remaining rights and liabilities will not be affected.
Successors and Our Sub-Contractors
Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract.
The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
Circumstances Beyond the Control of Either Party
In the event of any failure by a party because of something beyond its reasonable control:
- the party will advise the other party as soon as reasonably practicable; and
- the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery (and the right to cancel below).
Privacy
Your privacy is critical to me. I respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
These Terms and Conditions should be read alongside, and are in addition to my policies, including my Privacy Policy (https://www.znasrawy.com/website-privacy-policy) and Cookies Policy (https://www.znasrawy.com/cookie-policy).
For the purposes of these Terms and Conditions:
'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
'GDPR' means the UK General Data Protection Regulation.
'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.
I am a Data Controller of the Personal Data I Process in providing the Services to you.
Where you supply Personal Data to me so I can provide Services to you, and I Process that Personal Data in the course of providing the Services to you, I will comply with my obligations imposed by the Data Protection Laws:
- before or at the time of collecting Personal Data, I will identify the purposes for which information is being collected;
- I will only Process Personal Data for the purposes identified;
- I will respect your rights in relation to your Personal Data; and
- I will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can e-mail: [email protected].
Excluding Liability
The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations.
Subject to this, I am not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because I believe you are not buying the Services wholly or mainly for your business, trade, craft or profession.
Governing Law, Jurisdiction and Complaints
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
I try to avoid any dispute, so I deal with complaints as follows: If a dispute occurs, customers should email me at [email protected] to find a solution. I will aim to respond with an appropriate solution within 5 days.
DISCLAIMER
Although this educational opportunity provided by Nasrawy Ltd may contain materials from Dr. John McDougall, his books and website, course lessons and all of Dr. McDougall’s content is presented entirely independent of Nasrawy Ltd.
The use of “McDougall” materials in any form is not an endorsement of the Services presented, nor should you expect the same weight loss and/or medical benefits experienced during the 12-Day McDougall Program.
Check with your healthcare provider before changing your diet or medications.
By doing anything in relation to any of my Services, information, ideas or suggestions I share with you, you are indicating that you are over 18 and agree to these terms.
I am not a doctor. I do not practice medicine, give medical advice or sell any medical products or services. I have completed 'The Starch Solution Certification Course' created by John McDougall MD.
The Services, teaching and coaching I offer are not replacements for medical treatment or assistance. You should always see a medical professional for medical assistance. You should get approval from a medical professional before following any of the Services, information, ideas or suggestions I share with you.
I am not responsible for any situation caused by a delay of your using medical assistance as well as any interpretations, occurrences, perceptions, unsafe action or misuse in relation to any Services, information, ideas or suggestions I share with you.
I am not responsible for any liabilities incurred due to any alleged issues, problems or losses or attorney fees arising from any claims made, in relation to any of my Services, information, ideas or suggestions I share with you.
You, your estate and your family will make no claims against me of any form in relation to any of my Services, information, ideas or suggestions I share with you.
Diet is powerful medicine. Do not change your diet or start an exercise program if you are seriously ill or on any medications unless you are under the close supervision of a medical professional with a full understanding about how nutrition and diet affects health and interacts with the medications you are taking.
While following the diet I recommend in my program or any vegan diet, you should take a supplement of a minimum of 5 micrograms of B12 daily.
The information and advice published or made by me or my representative, Zainab Nasrawy, is not intended for use in or as a substitute for the diagnosis or treatment of any health or physical condition or as a substitute for a physician-patient relationship which has been established by an in-person evaluation of a patient.
Do not change your diet if you are ill or on medication, without the advice of a qualified health care professional such as your physician.
My Services or any of the information and ideas I share with you on social media, my Website or coaching program, do not provide personal medical advice and do not endorse any medical or professional practitioners or services.
I cannot and do not make any guarantees about your ability to get results with the ''Nasrawy Method'', ideas, information, tools or strategies provided by my Services.
Nothing on this page, my Website, social media accounts operated by my representative, Zainab Nasrawy, or any of my content or curriculum is a promise or guarantee of results.
By using my Services, or Website, you agree that you may not understand the information provided to you, or you may not achieve the weight loss or health outcomes you were expecting.
You alone are responsible and accountable for your decisions, actions, and results, and by your registration here you agree not to attempt to hold me liable for your decisions, actions or results, at any time, and under any circumstance.
If you wish to cancel
Email: [email protected]
Effective date: 19/04/2024
